Sales and payment policy

  • 1. Forms of payment acceptance
    • Card of Lac Viet Elearning system
    • Scratch card for mobile phones: Pay with Mobifone, Vinaphone, Viettel phone scratch cards
    • Domestic card: The payment service provider has integrated Onepay
    • International cards: Visa, Master Card, JCB

  • 2. Supply and transfer services

  • 3. Support policies
    • The customer support policy is from 8:00 to 18:00 from Monday to Friday when there is a request for technical support or a service purchased but cannot be used. All inquiries will be forwarded to the hotline (+84.28) 3844 2477 or email: suremeet@lacviet.com.vn

  • 4. Return and exchange policies
    • After upgrading your account, our service has been provided to users, in case the expiry date of the upgrade package is not as announced, please contact us for support.

  • 5. Policies to protect personal information
    • The privacy policy of personal information is based on Article 68 to Article 73, Section 1 Protection of personal information in e-commerce (Chapter V) prescribed in Decree 52/2013 / ND-CP. All personal information is stored in Lac Viet's server system and regularly backed up using data on the website as well as personal information of customers.
    • Customer details such as full name, age, address, phone number and email will be stored to ensure the benefits for customers when using online services. The system allows customers to change personal information when needed.
    • All customer personal information will not be used to provide to any third party without the permission of the owner. The advertising service will not be sent to holders of information if they refuse to accept advertising.
    • Handle and troubleshoot when hacked or attacked by hackers arising from the user's access environment, errors arising from internet connection and other illegal spyware; Also take measures to recover data when hackers attack, delete or change information.
    • Provide specific information such as email, hotline number when there are consumer complaints related to personal information being used for the wrong purposes or the notified scope.
    • In the event that an information system is hacked that creates a risk of consumer information loss, the company will notify the authorities within 24 (twenty-four) hours after the incident is detected.